About us

Welcome to SoloEarPod – your premier destination for high-quality Apple accessories! Last Updated: 07.01.2024

At SoloEarPod, we are dedicated to providing top-notch Apple accessories that enhance your experience with your favorite devices. Our commitment extends beyond just delivering exceptional products; we also prioritize your satisfaction and convenience. Learn more about our Return and Refund Policy below to ensure a smooth shopping experience.

Return and Refund Policy:

Thank you for choosing SoloEarPod! We value your trust and want to ensure you are satisfied with your purchase. Our Return and Refund Policy is designed to provide clarity on the processes involved.

  1. Return Eligibility:

    • Defective or damaged products received.
    • Incorrect items received.
    • Dissatisfaction with the product (subject to conditions below).

  2. Return Conditions:

    • Initiate a return within 14 days of receiving your order.
    • The product must be unused, in its original packaging, and accompanied by a proof of purchase.
    • If returning due to dissatisfaction, the product must be in its original condition.

  3. Return Process:

    • Contact our customer support at service@soloearpod.com to initiate the return process and receive a Return Authorization (RA) number.
    • Pack the product securely, including the RA number on the package.
    • Ship the product to Avenida de Brasilia 39 Bajo A, with the RA number on the package.

  4. Refund Process:

    • Upon receiving and inspecting the returned product, we will process the refund within 1-4 business days.
    • Refunds will be issued in the original payment method.
    • Shipping fees are non-refundable unless the return is due to a defective or incorrect item.

  5. Non-Refundable Items:

    • Gift cards and downloadable products are non-refundable.

  6. Exchanges:

    • We do not offer direct exchanges. If you wish to exchange a product, initiate a return and place a new order.

  7. Return Shipping Costs:

    • Return shipping costs are covered for defective or damaged items.
    • For dissatisfaction or other reasons, you are responsible for return shipping costs.

  8. Damaged or Defective Items:

    • Contact us within service@soloearpod.com days of receiving the order. Provide photos or evidence for prompt assistance.

  9. Contact Us:

    • For any questions or assistance with the return process, contact our customer support at service@soloearpod.com.

Please note that this policy applies only to purchases made directly through our website. If purchased through a third-party retailer, refer to their return policies.

By choosing SoloEarPod, you acknowledge and agree to this Return and Refund Policy. Thank you for trusting us for your Apple accessory needs.

Privacy Policy:

Thank you for visiting SoloEarPod! Our Privacy Policy outlines how we handle your personal information. By using our services, you agree to the practices outlined in this policy.

Information We Collect:

  • Personal Information: Your name, email, phone, shipping address, and payment details.
  • Browsing Information: IP address, browser type, device information, and pages visited.

How We Use Your Information:

  • Order Processing, Communication, Marketing, and Improvement.
  • Data Security: While we take reasonable measures, no internet transmission is entirely secure.

Data Sharing:

  • We do not sell your information. Trusted service providers may assist in operating our website and fulfilling orders.

Cookies and Tracking:

  • We use cookies for an enhanced browsing experience. You can control cookies through your browser settings.

Your Rights:

  • Access, correct, update, and delete your information. Object to processing and withdraw consent for marketing communications.

Children's Privacy:

  • Our services are not intended for children under 13.

Changes to Privacy Policy:

  • We may modify this policy; the updated version will be posted with the "Last Updated" date.

Contact Us:

By using our services, you acknowledge and agree to this Privacy Policy. Thank you for trusting SoloEarPod with your personal information.

Contact Information:

Business Hours:

  • Monday - Friday: 09:00 - 18:00
  • Saturday - Sunday: Closed

Social Media:

Online Store:

Feel free to customize this information to match the actual details of your company. Providing clear and accurate contact information helps customers and potential clients reach out to your company for inquiries, support, and any other relevant matters