Shipping and payment terms

Shipping Policy

Last Updated: 07.01.2024

Thank you for shopping with SoloEarPod. We are committed to providing you with the best shopping experience for your Apple accessory needs. This Shipping Policy outlines important information regarding the shipping and delivery of your orders.

Processing Time:

  • Orders are typically processed within 3-4 business days from the date of purchase.
  • Please note that processing times may be extended during peak seasons or holidays.

Shipping Methods:

We offer the following shipping methods within Spain:

  1. Standard Shipping: Estimated delivery within 3-4 business days.
  2. Express Shipping: Estimated delivery within 1-3 business days.

Shipping Rates:

  • Shipping rates are calculated based on the shipping method selected, order weight, and destination.
  • Shipping costs will be provided during the checkout process before you finalize your order.

Free Shipping:

  • Orders over 300€ qualify for free standard shipping within Spain.
  • Free shipping eligibility is based on the order subtotal after any discounts or promotions are applied.

Order Tracking:

  • Once your order has been shipped, you will receive a shipping confirmation email containing tracking information.
  • You can track your order's status by clicking on the tracking link provided in the email.

Delivery Time:

  • The estimated delivery times are provided as a general guideline and may vary due to factors beyond our control.
  • Delays may occur due to unforeseen circumstances such as weather conditions, customs processing, or carrier issues.

Shipping Restrictions:

  • We currently offer shipping only within Spain.
  • We are unable to ship to P.O. boxes or APO/FPO addresses.

Change of Shipping Address:

  • If you need to change your shipping address after placing an order, please contact our customer support team as soon as possible.
  • We cannot guarantee that address changes can be accommodated once an order is processed.

Damaged or Lost Items:

  • In the rare event that your order arrives damaged or is lost during transit, please contact our customer support team immediately.
  • We will work with the carrier to initiate a claim and find a solution to resolve the issue.

International Shipping:

At this time, we do not offer international shipping outside of Spain.

Orders and Payments

When placing an order through our website, you agree to provide accurate and complete information. After placing an order, you will receive an order confirmation email with details of your purchase. All prices are listed in Euro (EUR) and are subject to applicable taxes, shipping fees, and other charges. Payment is required at the time of purchase. We accept various payment methods, which will be specified during the checkout process.

Contact Us:

If you have any questions or concerns regarding our Shipping Policy, please feel free to contact us at service@soloearpod.com.

By placing an order with SoloEarPod, you acknowledge that you have read, understood, and agreed to our Shipping Policy.

Thank you for choosing SoloEarPod for your Apple accessory needs!